Shipping & Returns

Shipping Guideline and information

 

We strive to pack and ship all orders within 24 hours after we received the payment. All orders placed during weekend will be ship on Monday.  In the events of restocking, we might take up to 7 days to ship the orders. 

 

Shipment within Malaysia

We offer flat rate shipping within Malaysia to all orders. Delivery typically 1 to 2 business day, with delivery from Monday to Friday. 

 

What is your return policy?

If you’re not happy, we’re not happy! At felicefabric.com.my, we strive to provide a happy and hassle-free shopping experience to our worldwide shoppers.

Take a quick look on our Returns and Exchanges Policy below. 

  • Contact us within 48 hours upon received of the package.
  • All return parcels must be SHIP OUT within 5 working days, in unworn, unwashed, unaltered condition with all tags attached.
  • Refund will be issued in form of store credit, store price-(minus) RM7 shipping cost, 
  • Shipping fee is non-refundable, except in cases we had made the shipping error.

However, the following is non-refundable:

  • Final Sales, Flash Sales and Custom Made item.
  • Returns send out after 5 working days of the date you received your package.
  • Returns received in damage or worn conditions. 

 

How can I make a return or exchage?
 

1. Please contact us and inform us regarding the return / exchange before ship the item.

2. Attached your original invoice and air waybill in your securely sealed package and stated as "return" under item description. 

 

3.  Send your package back to us via your shipping method* of choice.

     * We only accept returns with tracking number. so you can follow its journey! We'll email you once we received your returns. 

 

 

Can I return for sales or custom made item?

Final sales, Flash sales and custom made item cannot be returned or exchanged. A refund or store credit will not be issued for any return item under "Final Sales" and "Custom Made".

 

Can I exchange for other sizes or colors?

Yes, you can! Please email us at  felicefabric@gmail.com or  contactus@felicefabric.com if you want to exchange for other sizes or colors. We will reserve the size / colors and ship the item after we received the return item from you. 

 

How long can I receive my refund? 

Once we received your return parcel, we will takes around 1-2 working days to issue your refund through store credit, if the return parcel received in unworn, unwashed, unaltered condition with all tags attached.